Online shopping will surge in popularity as we hunker down to ride out theCOVID-19 pandemicby staying indoors. But we are influenced by others far more that we would like to admit.
Redwood City-based social commerce platform Poshmark recently released its2020:the year of social shoppingreport. It gained insights from 8,573 shoppers across the US and Canada, and Poshmark's community of 60 million users.
It wanted to discover the impact of social shopping, and understand how this is fuelling larger industry changes
Almost three out of five consumers (57%) discover new brands from friends, family, and word of mouth -- and two out of five (41%) discover them through the influencers they follow. Less than one in five (16%) discover new brands through advertising or email campaigns.
Commerce activities around the globe show that nine out of 10 (90%) have visited an online retail store, and almost three-quarters of consumers (74%) have purchased a product online. According toHootsuite's Digital 2020 report, three from five of us use mobile firstwhen using the web.
According to a benchmark report published by Tel Aviv-based performance measurement platformContentsquare, 55% of visitors get to a site using their mobile phone, with luxury topping the mobile traffic table (67%).
The energy sector, which has been lagging in the smartphone traffic boom, recorded an 11% increase in mobile traffic since 2019, and travel saw a 5% increase.
Almost three out of five (58%) of consumers said they are comfortable purchasing items through social media platforms instead of a company's website, and 75% are comfortable purchasing items directly from people online.
Shopping and selling have become more fluid, accelerating the opportunity of a circular economy. When unable to return an item online, 92% of Poshmark users and 35% of non-users would sell it online.
Around three-quarters (76%) consider an item's resale value before purchasing, and 66% consider the resale value when shopping for luxury items.
Manish Chandra, founder and CEO of Poshmark, said: "Looking ahead to 2020, consumers are emerging with an inherent desire for connection, redefining what it means to buy and sell, making social shopping synonymous with retail itself."
However, it's not all about primarily shopping online. According to San Francisco-basedstore communication platform Zipline, almostseven from 10 (69%) of Gen Z shoppers will take fashion advice from in-store associateswhen shopping in stores -- only 7% of Gen Z look to celebrities for style inspiration.
As more and more countries go into lockdown with closed shops and nowhere to go outside, consumers will turn to online shopping. As this happens, the impact of influencers will lessen as consumers focus on daily necessities as opposed to nice-to-haves.
We are demanding more from our online shopping with free shipping and same-day delivery -- all from the comfort of our couches.
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